1.A non-refundable deposit is required for all events, due at the time of signing your agreement.
Fifty percent (50%) prepayment of the room, housekeeping gratuity, porterage charges plus Hawaii State Tax is due 90 days prior to the event. We ask that a final rooming list and prepayment of the balance of the room, housekeeping gratuity and porterage charges plus Hawaii State Tax be received forty-five (45) days prior to the event date(s). Fifty percent (50%) of the anticipated food and beverage revenue will be due 45 days prior to your arrival with the balance due 30 days prior to arrival.
Payments may be made with cash, check, cashier's check or credit card. Payments of deposits/master accounts with a major credit card cannot exceed $10,000 without prior written approval from Grand Wailea, and your company will be responsible for any processing fees and credit card company processing fees.
A final bill, containing receipts and other back-up information, will be mailed within fourteen (14) days of your company's departure. Payment in full of the remaining balance shall be due to the Resort within thirty (30) days of receipt of billing. Please note that an interest rate of one and one-half percent (1 ½%) per month will be added to any balance due and not received by Grand Wailea on or prior to the specified due date.
2.Please advise your Catering and Conference Services Manager in advance regarding any specific instructions on how you would like your account organized. We do recommend on-site bill review with your group biller.
3.Cash advances or room credits may be arranged with the Credit Manager in advance via your Catering and Conference Services Manager. All cash advances and paid-outs require pre-payment. A minimum of 48 business hours notice is required for cash advances so that we may provide you with the denominations you require. For large disbursements of specific denominations, e.g. $100 bills for dine-around, two weeks notice and payment by cashier's check are required.