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Shipping And Receiving
 

Shipping And Receiving

Small shipments will be accepted and should be marked with the program’s name, dates and attention to the Catering and Conference Services Manager.  If possible please provide tracking numbers to your Catering and Conference Services Manager.  Shipments should not arrive at the hotel more than one week prior to the program.  Please make sure each individual box indicates the total number of boxes in that shipment (i.e.:  box 1 of 20).
 
The first 30 boxes of your shipment will be moved at no charge.  The remaining boxes will be charged at $1.00 per box per movement.  This charge will apply each time your move is from one location to another; not just for in and out movements.
 
Due to the time and distance between Maui and the Mainland, standard shipping times and services do not apply.  Not all Mainland employees are familiar with these differences and incorrect information has frequently been given to our guests making arrangements.
 
Priority overnight Federal Express service will guarantee overnight delivery from anywhere on the Mainland to Honolulu.  There is NO Saturday delivery service on Maui.  Priority overnight service from Maui will reach certain states (West of the Rockies).
 
UPS only offers “Blue Label” service to and from Hawaii.  While this represents two-day service on the Mainland it is actually three or four days to Maui.  This has disappointed many guests and care should be used when using this service.
 
It is difficult to track packages through the US Postal Service, particularly without Express mailing.
 
Shipping from Grand Wailea
The preferred carrier at Grand Wailea is Federal Express.  Federal Express has consistently provided very good service to and from the Hawaiian Islands.  A computerized powership system has been installed in our receiving office, which provides accurate shipping, tracking and invoicing.  The system can bill Grand Wailea as well as second and third party accounts.
 
To ship any package from Grand Wailea by any carrier, a freight forwarding form must be properly completed.
This form conveys needed information to the shipping department.  Grand Wailea will not be responsible for shipping any package without a freight forwarding form.  These may be obtained from your Catering and Conference Services Manager.
 
Due to return address and other shipper requirements, pre-printed air bills other than Grand Wailea’s are not acceptable.  Shippers that wish to bill recipient or third party may do so by noting that choice on the freight forwarding form and providing their account number.  
 
Shipping with other carriers is possible, however not recommended.  UPS does service Maui.  Shippers that have accounts with other companies may charge their own account; however, shippers must contact the carrier directly to arrange for pickup.
 
Packages must be delivered to the shipping department before 9:00 AM for same day shipping.  Tracking numbers may be obtained after 11:00 AM by calling extension 4235.
 
Please ensure all packages are properly addressed and sealed.  Unsecured or unstable packages will not be accepted.  Plastic tape is preferred for sealing boxes.
 
Again, due to the time and distance between Maui and the Mainland some service options are not available.  Overnight delivery service is sometimes available west of the Rockies.  For any other requests contact a Catering and Conference Services Manager.
 
International Shipping
There is no definite schedule for international shipments.  Each country has a different commitment schedule depending on the location.  The following are a few of the more common countries when sending through Federal Express:
 
Canada - two business days
Japan - two business days plus International Date Line
England - three to four days
Australia - three days plus International Date Line
Mexico - two days
 
For each package that is sent to a foreign country, a Custom Declaration Form (stating contents of package, value of each item and weight) must be prepared.

 

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Grand Wailea Resort Hotel & Spa | 3850 Wailea Alanui Drive, Wailea, Hawaii 96753